Customer Experience
Agent Workbench
This is the CX human + agent workspace: the agent drafts, the policies check, and the human approves or rewrites.
Draft Queue
The issues most ready for agent assistance.
Workbench Intelligence
Background signals stay quiet until they need action. This panel brings forward the few things that actually matter now.
Live queuePolicy-aware draft mode
Next Best Action
Use the agent to draft the first response, then handle approval-sensitive money or promise language explicitly.
Margin floor passed.
Suggested Moves
Keep refund or credit language out of autonomous drafts.
Escalate public or severe complaints to a human owner immediately.