OpenClaw
Rejection Workbench
Bad outputs, violated rules, physical consequences, and the correction path all belong here so the machine can actually learn.
Logged Failures
Structured bad outputs.
3
Open Corrections
Still waiting on cleanup.
2
Corrected
Turned into better architecture.
1
Critical
High-risk failure signatures.
1
Rejection Archive
This is the grounded memory of what went wrong and how we corrected it.
Refund promise without finance approval
cx-triage-agent • Customer Experience • Support Case • case-102
Physical Rationale
Money language changes customer expectation and can create irreversible promise debt within one reply.
Failure Signature
Draft promises an immediate refund before evidence, finance review, or policy path is confirmed.
Bad Output
We will issue the refund today and make sure this is fully taken care of right away.
Correction
Acknowledge inconvenience, explain review path, and keep refund language conditional until finance approves.
Address verification before final mile
logistics-packet-agent • Logistics • Handoff Packet • handoff-44
Physical Rationale
Physical delivery failures compound across carrier cost, customer trust, and claims exposure.
Failure Signature
Packet moved forward with missing service level and unverified destination details.
Bad Output
RXO packet is ready to move. We can schedule delivery as soon as the customer confirms availability.
Correction
Block the packet, request verified address plus service level, and route it back to operations review.
A-tier personalization requirement
outreach-draft-agent • Sales • Lead List • list-001
Physical Rationale
If premium outbound sounds generic, reply rate collapses and operator trust erodes immediately.
Failure Signature
Message opens with a broad compliment, no trigger, no proof of research, and no why-now anchor.
Bad Output
Wanted to quickly introduce Luzione and see if you might be open to chatting about sourcing support.
Correction
Open with the hospitality expansion signal, connect it to sourcing pressure, and use a lighter CTA.